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Everything you need to know before you buy
Calculate your ROI. Estimate customer lifetime value. Copy example templates. Get compliance-ready. All free — no email required.
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How much revenue are you leaving on the table?
Move the sliders to match your business. Results update instantly.
ReturnFlowHQ has no monthly platform fee. Add other tools or labor if you want. See pricing →
Attributed orders/mo
16
Attributed revenue/mo
$192
Monthly net return
$189
Annual net return
$2,268
Estimated ROI
6300%
vs. total program cost
Estimates only. Assumes 7-day attribution window (visit within 7 days of SMS = conversion). Actual results vary by business, list quality, and campaign strategy. See full methodology →
Attribution rules are documented on our methodology page →
What is each customer worth over their lifetime?
LTV tells you exactly how much it's worth spending to keep a customer around.
LTV per customer
$432
Total customer base LTV
$216.0k
Value of retaining 10% more customers
$21.6k
Each percentage point of retention = $2.2k
10 example win-back templates
Replace {Name}, {Shop}, and other placeholders with your details. Click to copy.
Lapsed 30 days
Hey {Name}, we miss you at {Shop}! It's been a little while — swing by this week and treat yourself. We'd love to see you 🙌
Lapsed 60 days
Hey {Name}, it's been about two months since your last visit to {Shop}. We've got some new options you might love. Come see us!
1-year anniversary
Happy 1-year anniversary, {Name}! 🎉 You've been coming to {Shop} for a whole year — thank you. Stop by this week to celebrate.
Top-customer appreciation
Hey {Name}, you're one of our most loyal customers and we genuinely appreciate it. Come by {Shop} this week — we've got something for you.
New customer follow-up
Thanks for visiting {Shop}, {Name}! Hope you loved it. We'd love to see you again soon — come back anytime 😊
Weather/seasonal hook
Perfect {season} weather for a {product}, {Name}! Come see us at {Shop} and make the most of it.
Slow-day invite
Hey {Name}, things are moving a little slower at {Shop} today — great time to skip the usual rush. Come see us!
Visit milestone
You just hit {N} visits at {Shop}, {Name}! That's a big deal and we're grateful for every one of them 🙏
New item / menu update
Hey {Name}, we've added some new things to the menu at {Shop} since your last visit. Come try something new!
Holiday greeting
Happy {Holiday}, {Name}! 🎊 We're open and ready to make your day a little better at {Shop}. See you soon.
ReturnFlowHQ auto-personalizes every message using real purchase data — see how it works →
Stay legal before you send a single message
The basics every local business owner needs to know about SMS marketing compliance.
Written consent required
You must have explicit written opt-in before sending any marketing SMS. Verbal consent is not sufficient. Collect consent at point-of-sale, on a sign-up form, or via a keyword opt-in campaign.
Quiet hours: 8am–9pm local time
TCPA prohibits sending marketing texts before 8:00 AM or after 9:00 PM in the recipient's local time zone. ReturnFlowHQ enforces this automatically.
STOP must work immediately
Any customer who replies "STOP", "CANCEL", "UNSUBSCRIBE", "END", or "QUIT" must be removed from your send list immediately. Honor opt-outs within 10 business days (best practice: instantly).
HELP must return support info
Replying "HELP" must trigger a response with your business name and a support contact or opt-out instructions. ReturnFlowHQ handles this automatically.
Identify your business
Every message must include your business name or make it clear who is sending. Ambiguous sender identity violates FCC guidelines and erodes trust.
A2P 10DLC registration
Commercial SMS sent from application-to-person (A2P) routes requires carrier registration since 2023. Unregistered traffic is filtered or blocked. ReturnFlowHQ registers 10DLC as part of onboarding. Carrier approval typically takes 1–3 days; customer texts start after that.
Sensitive content restrictions
Alcohol, gambling, cannabis, and certain financial offers face additional carrier restrictions. These categories require special registration and may be filtered regardless.
Message frequency disclosure
Opt-in confirmations should state approximate message frequency (e.g., "Msg frequency varies. Reply STOP to cancel"). This is required by carrier best practices.
Ready to turn your customer list into revenue?
ReturnFlowHQ automates everything on this page — personalized messages, LTV tracking, compliance enforcement, and campaign ROI attribution — in one platform.